We are not the ones who organize the events, so if you want more info you should contact the organizer of the event. You can find their data in the event's page

After the purchase we send you an email that includes the tickets. If you don't see it, make sure you check the spam folder. Also search in the search bar these terms “Hey! Here are your tickets"

If you still can’t find them, fill in the contact form at the end of this page.

Once we confirm that the event has been canceled, we will refund the amount of the tickets on the same card with which you bought them. The refund may take several days. Please write to us only if more than 10 days have been passed since the announcement of the cancellation.

Review question "My event has been canceled"

No refunds or exchanges are available.

If you see the charge in your bank statement but didn’t received the order confirmation email, contact us from the email address you used to make the purchased and include:


● Name of the event      

● Date and time of purchase      

● Total amount   

● Last four digits of the card used to buy the tickets     

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Sometimes, to complete the purchase, your bank requests an additional step, such as entering a code sent by SMS or the position of a coordinate card.


If you have a problem with this step, contact your bank. If the problem is different, fill in the contact form at the end of this page.

You must request it to the event organizer.

You can contact the organizer through their website or their social networks.

Make sure you use the latest version of Google Chrome or Mozilla Firefox. If you still can’t purchase, fill in the contact form at the end of this page, explaining which tickets you want to buy and we’ll help you.

 You cannot change the name of the ticket.

If the tickets you purchased are not nominative (the event organizer only asks for the buyer’s name and not each attendee’s name) any person can attend.


If your tickets are nominative, check "I want to change the name of my ticket".

In that case the event organizer decided to request only the buyer’s name, so there’s no problem, all tickets are valid.

This is something you should discuss with the manager of the venue where the event is taking place. You’ll find this information in the event page.

You can make the purchase with almost any Visa and MasterCard debit or credit card. We don’t support American Express and some prepaid cards.

You can’t. You can pay by credit or debit card.

We’ll refund the ticket provided it’s an error rather than different purchases. Contact us from the email address you used to make the purchase and include:


● Name of the event      

● Number of tickets bought on each purchase      

● Amount of each purchase      

● Date and time of purchases    

● Last four digits of the card used for purchased 



The order confirmation email you received after the purchase contains your ticket in passwallet (for Android and iPhone) and PDF format. Just show the ticket in any of those formats when entering the venue of the event.

Make sure you filled in all the fields and your email address is written correctly both times we request it.

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If you still have doubts, write us to hola@crocantickets.com. Give us all information possible to make it easier to help you.

Customer service hours (peninsular Spain time):

● Mon-Thu: 10AM - 6PM    

● Fri: 10AM - 11PM      

● Sat: 5PM - 11PM    

● Sun: 12 - 14PM

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